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1. Ordering Process: Customers must place their customized cake orders at least 24 hours in advance through the website's designated "Customize Your Cake" page.

2. Customization Options: Customers can choose from a variety of customization options including cake flavor, size, frosting, decorations, and any special requests. However, certain customization options may be subject to availability.

3. Payment: Full payment must be made at the time of ordering through the website's secure payment gateway.

4. Changes and Cancellations: Changes to the order or cancellations must be made at least 24 hours before the scheduled delivery or pickup time. No changes or cancellations can be made after this time frame, and no refunds will be provided.

5. Delivery and Pickup: Customers can choose between delivery or pickup options. Delivery charges may apply based on the delivery location and delivery time.

6. Delivery Time: While every effort will be made to deliver the cake at the specified time, delivery times may vary depending on factors such as traffic and weather conditions. Book A Surprise is not liable for any delays in delivery.

7. Quality Assurance: Book A Surprise guarantees the quality and freshness of its cakes. If a customer is dissatisfied with the quality of the cake, they must contact customer service within 24 hours of receiving the cake for a resolution.

8. Allergen Information: Customers are responsible for informing Book A Surprise of any allergies or dietary restrictions when placing their order. While every effort will be made to accommodate such requests, Book A Surprise cannot guarantee the absence of allergens in its products.

9. Intellectual Property: Customers must ensure that any custom designs or images provided for the cake do not infringe upon any third-party intellectual property rights. Book A Surprise reserves the right to refuse any orders that violate intellectual property rights.

10. Liability: Book A Surprise shall not be liable for any damages, including but not limited to, indirect or consequential damages, arising out of or in connection with the use of its products or services.