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and Refund

Book A Surprise - Cancellation and Refund Policy

At Book A Surprise, we aim to provide you with a delightful experience through our bakery products and services. To ensure clarity and transparency, please review our comprehensive Cancellation and Refund Policy below.

  1. Order Cancellation:
    a. You may cancel your order up to 24 hours before the scheduled delivery time.
    b. To cancel an order, please reach out to our customer support team with your order details.
    c. Orders canceled within 24 hours of the scheduled delivery time may be subject to a cancellation fee.

  2. Refund Policy:
    a. Refunds will be processed in the following scenarios:
    i. Order cancellation within the stipulated time frame.
    ii. Unavailability of the product or unforeseen circumstances preventing us from fulfilling your order.
    iii. Quality issues, damage, or receipt of an incorrect item, as determined by Book A Surprise.

    b. Refunds will be issued using the original payment method. Please note that the processing time may vary based on your financial institution.

  3. Refund Procedure:
    a. To initiate a refund, please contact our customer support team within 24 hours of receiving your order. Provide detailed information and, if possible, include photographic evidence of the issue.
    b. Our dedicated team will assess the request promptly and, if eligible, begin the refund process.


  4. Non-Refundable Items: a. Certain items, such as personalized or customized products, may not be eligible for a refund unless they are faulty or damaged. b. We reserve the right to determine the eligibility of items for a refund based on the nature of the product.

  5. Cancellation by Book A Surprise: a. Book A Surprise retains the right to cancel an order in the event of unforeseen circumstances, unavailability of the product, or suspicion of fraudulent activity. b. In such instances, a full refund will be issued to the customer.

  6. Changes to Orders: a. Changes to orders, including modifications to delivery details or product selections, may be accommodated if communicated within a reasonable time frame and subject to product availability.

  7. Contact Information: a. For any inquiries or concerns regarding order cancellations and refunds, please contact us

By placing an order with Book A Surprise, you acknowledge and agree to comply with the terms outlined in this detailed Cancellation and Refund Policy.

Last updated: 01-04-2023

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