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Terms and Conditions

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Terms and Conditions

Welcome to Book A Surprise, an online and offline bakery dedicated to sweetening your moments with delightful treats. Before you proceed to use our services, please carefully read and understand the following terms and conditions. By accessing our website or making a purchase, you agree to comply with and be bound by these terms.

  1. Acceptance of Terms: a. By using the services provided by Book A Surprise, you agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services. b. These terms may be updated or modified from time to time without prior notice. It is your responsibility to review them periodically.

  2. Ordering and Payments: a. All orders are subject to availability and acceptance by Book A Surprise. b. Prices are listed in the local currency and are inclusive of applicable taxes. c. Payments can be made through the available online payment options on our website. d. Incomplete or incorrect payment information may result in the cancellation of your order.

  3. Delivery: a. Book A Surprise will make every effort to deliver orders on the specified date and time. However, unforeseen circumstances may cause delays. b. Delivery charges may apply, and specific delivery areas may be subject to limitations. Please refer to our delivery policy for more details. c. It is your responsibility to provide accurate delivery details. Book A Surprise will not be held responsible for undelivered items due to inaccurate information.

  4. Quality Assurance: a. We strive to maintain the highest quality in our products. However, if you receive a damaged or incorrect item, please contact us within 24 hours, providing details and, if possible, photographic evidence. b. We reserve the right to replace the damaged or incorrect item or issue a refund at our discretion. c. Allergen information is available on our website. It is your responsibility to inform us of any allergies or dietary restrictions.

  5. Intellectual Property: a. All content on our website, including but not limited to text, images, logos, and designs, is the property of Book A Surprise and is protected by copyright laws. b. You may not reproduce, distribute, or use any content from our website without our explicit permission.

  6. Contact Information: a. For any inquiries or concerns regarding these terms and conditions, please contact us.

Thank you for choosing Book A Surprise. We look forward to adding sweetness to your special moments!

Last updated: 01-04-2023

Our Clients

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100% On-time delivery

100% Pure Veg.

FSSAI Certified

100% Fresh & Hygienic

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